FAQ
I know your products are of good quality, but in our market, products of average quality are the most popular. What should I do?
Rest assured, in addition to high-performance products, our company also offers a range of cost-effective products, such as the TRS series. I’m confident you’ll find what you need in our company.
How is your product priced? Is there a batch purchase discount available?
Our product pricing varies depending on factors such as product type, customization options, order quantity, and any additional services required. We are committed to providing competitive prices while maintaining high-quality standards across our product range.
For bulk purchases, we typically offer discounts or special pricing schemes. The applicability of bulk purchase discounts depends on the order volume and specific terms negotiated with the customer. We understand the importance of cost-effectiveness to our customers, especially with large orders, and therefore strive to offer highly attractive pricing for bulk purchases.
If you are interested in pricing information or to discuss bulk purchase discounts, please feel free to contact our sales team. They will be happy to provide you with a detailed quote and discuss bulk discount schemes based on your specific needs and order quantity.
How about your delivery date?
A. 3 days for regular sample orders
B. 15-30 days for bulk order. Include OEM order.
Can we order small quantity order?
Sure, you can.
Can I receive a sample before placing an order?
Absolutely! We also believe that sample orders are the best way to build trust. Our company offers free sample services! Simply send an inquiry to receive a free sample!
What is the warranty period for your product?
We offer a 3-year warranty. Only by using high-quality components and strict manufacturing processes can we provide a long-term warranty that exceeds industry standards, ensuring that the equipment has excellent durability and a long service life.
How can i ensure the good quality?
- 100% inspection of core product parts before production
- Before leaving the factory, the products are sampled according to international sampling standards.
- THORhas a series of certification and ISO9001 quality management system certification, as well as TUV, CE, CB.
Is there any user feedback or proof to prove the effectiveness and performance of the product?
Yes, we have received extensive user feedback and testimonials that provide proof of the effectiveness and performance of our products. , that proves the effectiveness and reliability of our Surge Protective Devices (SPDs).The effectiveness and performance of our SPDs are demonstrated through the following key indicators:
1. Certifications and Compliance Our SPDs undergo rigorous testing to ensure they meet or exceed international and regional safety and performance standards.Certifications from independent and reputable organizations like TUV, IEC, CE, and others serve as non-subjective proof of our products’ technical capabilities, such as their Nominal Discharge Current (In) and Maximum Discharge Current (Imax) ratings.Compliance with standards like IEC 61643-11 (for low-voltage power systems) is direct evidence of our products’ design effectiveness.
2. Field Data and Case Studies We conduct real-world field testing and collect long-term performance data from installations in diverse environments (e.g., industrial plants, commercial buildings, telecommunications sites).Case Studies document instances where our SPDs successfully protected critical equipment from significant transient overvoltages, often caused by lightning strikes or power switching events. This provides direct proof of their protective action.Failure Analysis: The absence of surge-related equipment failures at sites protected by our devices is a key indicator of effectiveness.
3. Customer Testimonials and Installer Feedback We receive positive testimonials from electrical engineers, facility managers, and professional installers who rely on our SPDs to maintain system uptime and protect valuable assets.Feedback often highlights the device’s ease of installation, durability under repeated stress, and the peace of mind knowing that sensitive electronics are protected.
4. Independent Lab Testing and Verification Our products are routinely subjected to verification testing by independent, third-party laboratories.These tests verify critical performance parameters, such as the Voltage Protection Level (Up)—the maximum voltage the protected equipment will be exposed to. A low Up value is a quantitative measure of superior protection.
5. Long-Term Performance and Warranty We track the long-term operational life and Mean Time Between Failures (MTBF) of our SPDs.Our comprehensive warranty reflects our confidence in the product’s quality, durability, and sustained performance over many years, providing a financial guarantee of their reliability.Summary: The combination of rigorous independent certifications (TUV, CE,UKCA,IEC), quantifiable performance data (In, Up values), and real-world operational success documented in case studies and customer feedback provides irrefutable evidence of the effectiveness and performance of our Surge Protective Devices.